If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu. If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.įind Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values. If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences. If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows. Search Windows for your printer model name, and then click the printer name in the list of results. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.Ĭlose all running programs on your computer, and then shut down the computer. Restart devices and check driver scan settings If the issue still persists, follow the below steps: Post restart the PSDR will run automatically to check for more issue.

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot.

Regardless if PSDR printed the test page or not, click on “NO PRINT”.

Once PSDR goes through all checks and automatic fixes, click on Print a test page.

Once the connection check is done, click on Fix Printing PSDR will check if the Printer is on the Network and communication between the PC and the Printer.Select the correct Printer and click on Next.Once the PSDR detects the Printer, it will show up the IP address and Software Status.Here is the download link for Print and Scan Doctor: If not, download and run Print and Scan Doctor. Did you run Print and Scan Doctor and check if that fixes the issue?.However, I will need a few details to provide an accurate solution, I understand that you are getting scanner connection error, I will be delighted to assist you here. HP Instant for posting. It is a terrific place to find answers and tips!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.

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